SHIPPING + RETURN POLICY
+ We use Canada Post exclusively for shipping.
+ You can choose to have your order sent with or without tracking. The purchaser assumes all liability for lost packages if this option is chosen.
+ Orders will be mailed once a week on Wednesday. The cutoff for orders is Mon @ 11AM. As we have two warehouse locations, orders might be split depending on the item's location.
+ As per the Canada Post site, regular mail takes 2-5 business days to reach its destination. If you need an item sooner, please contact us for expedited shipping costs.
+ We have partnered with 3 amazing stores in Calgary + 1 in Airdrie to offer you FREE pickup.
+ When completing your order, please select which location you would like to pickup from.
+ Order cutoff - every Monday @ 11AM
+ Orders will be ready for pick up on Wednesday (or if picking up from Airdrie, they will be dropped the 1st + 3rd Wed of each month). You will receive an email when it is ready for you.
+ We kindly ask that you please pickup your order within one week time.
+ ZIVA&EM Boutique - Airdrie (109-960 Yankee Valley Blvd SE) www.zivaemboutique.com
+ Dragonfly Maternity - Tuxedo (2104 Centre Street NE) www.dragonflymaternity.ca
Shipping to USA is $25 flat rate per order.
+ Items can only be returned for store credit, no refunds will be provided.
+ Last Chance items are final sale.
+ No cash/credit refunds, store credit only.
+ Each item is unique and has been listed with all of the relevant details and pictures so you get the best idea of what you are purchasing. If you are not happy with your purchase, please contact us at firstname.lastname@example.org as soon as possible.
+ Our policy lasts 14 days from the date you receive your "Order Fulfillment" email telling you it's been shipped or is ready for pickup.
+ To be eligible for a return, your item(s) must have all tags attached and be in the same condition that you received it. If original packaging was received (ie. shoebox), this must also be included in the return.
+ To complete your return, we require the original packing slip. Items(s) must be packaged in comparable packaging to what it was received in. Items must be sent via tracked mail.
Last Chance items are final sale.
+ You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
+ All returned items MUST be sent via trackable shipping.