FAQ's

ARE YOU ONLY ONLINE OR IS THERE AN ACTUAL STORE?
We are an online store based in Calgary, but will be do pop-up shops in Calgary + area periodically. We will be advertising them on our website, Facebook page and Instagram.


IF I'M IN CALGARY, CAN I PICKUP MY ORDER?

Yes, you can pickup at one of four local partner retailers located in Willowpark, Tuxedo, Northmount + Varsity.  You get to choose your option at checkout.

Each retail location runs on their unique hours + offers this great service to our customers as a courtesy.  We ask that orders are picked up within one week of receiving your email letting you know it's ready + that you help support these great local business while there. 


DO YOU TAKE TOYS, STROLLERS, HIGH CHAIRS, FURNITURE, ETC?

No. We are exclusively clothing, accessories + shoes. No blankets, carriers, cloth diapers, diaper bags are accepted. The only exception to this is sleep sacks. For a great guideline for what we do take, please click here.

 

WHAT IF I HAVE OUT-OF-SEASON ITEMS?
We happily take all seasons, all year round.  They will be listed for the same 120 days as all other items or we could also offer you a buyout for those items at 25% of our resale price if we feel they most likely won't sell. 

WHAT ABOUT HANDMADE OR VINTAGE ITEMS?
Handmade and vintage items are always amazing to receive. Just like all other items, they will be accepted based on style, quality and condition. We also love knowing what size the item is when it is consigned if there is no tag. 

HOW DO I GET MY ITEMS TO YOU THAT I WANT TO CONSIGN?
As we know how busy life with kids can be, we offer free pickup within the Calgary city limits.  If you live outside of the city and would like to meet us within city limits, we can also accommodate.

We do pickups once a month + you schedule them via our website.  Appointments are limited + fill up quickly.  There are limited number of Consignment + Buyout appointments each month. 

Please see our Consign with Us page for more details. 


WHAT HAPPENS TO ANY ITEMS THAT ARE NOT ACCEPTED FOR CONSIGNMENT OR BUYOUT?
You can choose to donate them or have them returned (there is a fee for this). We work with a few organizations around Calgary. We also provide the chance for you to donate a bag of clothing at the time up pickup that we will sort + pass onto our charity partners. 

Made by Momma is a grassroots non-profit organization and registered Canadian charity located in Calgary. Made by Momma helps families with young children facing situations of adversity and crisis by providing healthy homemade meals, wholesome baked goods, baby essentials, children’s items, supportive in-home visitors and other services to allow mothers the time they need to rest, recover and focus on their families and their health.